TrueMove FAQ

TrueMove is a social gifting app for people who want reaching out to still mean something. You can connect with a free request, a thoughtful note, or an optional physical gift. Recipients stay in control. Gifts are gestures, not transactions.

What we stand for

We built TrueMove around a simple belief: a real gesture should still be possible online.

That means:

Reaching out should feel human. A thoughtful note or optional gift can say more than a copy-paste hello.
Both sides deserve respect. People who reach out should be able to show they mean it. People who receive outreach should have control, privacy, and no pressure to respond.
Gifts are compliments, not contracts. A gift is never required. Accepting one never obligates anyone to reply, chat, or meet.
Effort is a choice, not a debt. Putting in more care can express genuine interest. It does not entitle anyone to attention or reciprocity.
Trust is part of the product. We do not show third-party ads, sell personal data to advertisers, or charge people just to connect and chat.

Our Community Guidelines and Gifting Policy explain how we put these values into practice.

About TrueMove

What is TrueMove?

TrueMove is a social gifting app where you browse profiles, send a free connection request, add a thoughtful note, or include an optional physical gift. On connection requests, recipients can accept, decline, or ignore. Before claiming, they can swap a gift for another item. They are never obligated to reply.

What does "social gifting" mean?

It means connecting with more care than a generic message. On TrueMove you can reach out three ways: a free request, a free thoughtful note, or an optional gift. The gift is the most personal of the three, but none of them are required, and none of them buy someone’s attention.

How does reaching out work?

Request: Free. Expires in 7 days.
Thoughtful note: Free. Add context to your request. Expires in 7 days.
Optional gift (a True Move): Paid. A physical gesture sent with your request. Expires in 30 days.

You never need a gift to connect or chat. Notes and requests matter too.

Who is TrueMove for?

TrueMove is for adults 18+ who value sincere outreach and respectful boundaries.

If you like showing appreciation through words or small real-world gestures, TrueMove gives you a clearer way to do that when you reach out to someone new.
If you are tired of low-effort messages and want more context before you respond, TrueMove lets you see who put in real care while keeping every choice yours.

You do not need to send gifts to belong here. Thoughtful participation is what we ask for.

Is TrueMove a dating app?

No. TrueMove is a social gifting app for sincere outreach and respectful connection. Browsing, messaging, and sending requests or notes are free. Optional gifts are voluntary gestures, not a way to purchase attention or obligation.

Is TrueMove free to use?

Yes. Browsing profiles, sending connection requests, adding thoughtful notes, and chatting are free. Sending a physical gift is optional and paid.

Common questions

Do I have to send a gift to connect with someone?

No. A request or thoughtful note can be enough. Gifts are optional and never required.

Are gifts required for someone to reply to me?

No. Gifts are voluntary gestures and do not create any obligation for the recipient to respond, chat, or continue interacting.

Does sending a gift guarantee a response?

No. A gift is a gesture of appreciation, not a guarantee. The recipient is never obligated to respond, chat, or meet.

If I put in effort, am I owed a response?

No. Effort is expression, not entitlement. A thoughtful note or gift can show genuine interest, but nobody is owed attention, affection, conversation, or reciprocity. The platform works only when gestures stay voluntary and expectation-free.

What kind of community is this?

TrueMove is a curated community, not a volume game. We expect real profiles, genuine outreach, and respect for boundaries. Gifts should feel like compliments. Notes should feel personal. If that sounds like how you already treat people, you will feel at home here. Pressure, spam, and coercion are not welcome.

Sending gifts

When am I charged for a gift?

Payment is captured when you send the gift request.

Can I cancel a gift before it's accepted?

Yes. Whether you send a gift with a new connection request or in an existing chat, you can cancel any time before the recipient accepts and receive a full refund.

Connection request with a gift: cancel your pending request before they accept or decline.
Gift in chat: cancel before they claim it (from the gift details or your sent-gifts list).

After the recipient accepts, the order becomes Final Sale and cannot be cancelled. See What happens after the recipient accepts a gift?.

How do connection gifts and chat gifts differ?

Gifts work in two contexts. Cancellation before acceptance works the same for both (full refund). What differs is what the recipient can do:

Gift with a new connection request

You (sender) can cancel anytime before acceptance.
They can accept, decline, or ignore.
If they decline, or the request expires after 30 days, the order is cancelled and you receive a full refund.

Gift sent in an existing chat

You (sender) can cancel anytime before acceptance.
They can accept or leave it. There is no decline option.
To keep chat gifting simple, we do not offer decline once you are already connected. If the gift is not for them, they can ignore it; after 30 days it expires and you receive a full refund.

What happens if the recipient declines or the request expires?

This applies to connection requests (including gifts sent with a new request): if the recipient declines or the request expires after 30 days, the order is cancelled and a full refund is issued to your original payment method.

For gifts in chat, the recipient cannot decline. See How do connection gifts and chat gifts differ?. If they do not accept within 30 days, the gift expires and you receive a full refund.

What happens after the recipient accepts a gift?

Once a gift is accepted, the order is processed with our fulfillment partners and becomes Final Sale. It cannot be cancelled or refunded except for defects or fulfillment errors, or as described in our Gifting Policy. See our Gifting Policy.

What if the recipient chooses a lower-priced item?

If the recipient selects a replacement item of lower value before claiming the gift, any applicable difference is refunded to you.

Does the recipient see my billing address?

No. Senders' billing details are never shared with recipients.

Receiving gifts

Can I accept a gift without replying?

Yes. A gift is a gesture, not an obligation. Accepting one never requires you to reply, chat, or continue interacting.

What if I receive a gift from someone I'm already chatting with?

You can take your time. Chat gifts have no decline option. We keep it that way so gifting stays simple once you are already connected. You can accept when you are ready, or ignore the gift if it is not for you.

If you do not accept within 30 days, the gift expires, is no longer available, and the sender receives a full refund. The sender can also cancel before you accept and receive a full refund.

Do I need to provide my address to receive a gift?

Yes, but only if you choose to accept the gift. Your shipping information is used solely for delivery.

Is my address shared with the sender?

No. TrueMove acts as a private intermediary. Your address, phone number, and email are never shared with the sender.

What if I do not like the gift?

Before claiming, you may choose size or color, or swap the item for another product of equal or lesser value in the catalog.

Can I return a gift after I receive it?

Accepted gifts are Final Sale and cannot be returned simply because you changed your mind. We may help resolve damaged items, defective products, or fulfillment errors at our discretion. Contact support within 72 hours of delivery. See our Gifting Policy.

How long does shipping take?

Delivery timelines vary by item, fulfillment partner, and carrier. Please allow an estimated 2 to 14 business days after the order is processed. Actual delivery may take longer.

Will I get tracking when my gift ships?

We may provide a tracking number by email when the gift ships. Tracking availability depends on the item, fulfillment partner, and carrier.

Privacy and safety

What personal information is visible on my profile?

Other users can see your public profile information, such as name, age, city, gender (Man, Woman, or Non-binary), connection intentions, photos, and optional details you choose to add (e.g. bio, height, job). Your Interested In selection is private and not shown on your profile. Optional fields appear only if you fill them in.

Does TrueMove track my location with GPS?

No. We do not collect GPS location data. You select your city manually during onboarding.

Does TrueMove show ads or sell my data?

No. TrueMove does not show third-party ads and does not sell personal information to advertisers or data brokers.

Can I report or block someone?

Yes. You can report or block users directly in the app, or email support@truemove.app. We take reports seriously and investigate when our guidelines are broken. We may issue warnings, restrictions, or permanent bans. Blocking stops further contact right away. We cannot guarantee a particular response time or outcome for every report. See our Community Guidelines and Terms of Service.

Does TrueMove perform background checks?

No. We do not conduct criminal background checks. Always use good judgment when interacting with people online or taking a conversation off-platform.

Account management

How do I delete my account?

You can request account deletion from the Account tab in the app. Your account is immediately deactivated and removed from discovery.

What happens when I delete my account?

Your profile becomes hidden and you are logged out. Other users will no longer see your profile in discovery.

Can I restore my account after deleting it?

Yes. For 30 days after deletion, you can log back in to restore your account. After 30 days, deletion becomes permanent, but you may still create a new account with the same sign-in (see What happens to my data after permanent deletion?).

What happens to my messages after deletion?

Your past messages remain visible to the other person so conversation history is preserved. After permanent deletion, your name appears as "Deleted User."

What happens to my data after permanent deletion?

If you delete your account and do not restore it within 30 days, we permanently remove your profile, photos, and saved addresses. In past chats, your name appears as "Deleted User."

You can sign up again later with the same Sign in with Apple or Sign in with Google account, but it will be a new account. Your old profile and data are not brought back automatically.

Some information may still be kept where the law requires it:

Orders and payments: transaction records may be kept as required for accounting, tax, and fraud prevention.

This describes a deletion you choose yourself. If your account is suspended or permanently banned for violating our guidelines, different rules apply. You may not be able to sign in or create a new account, even after deleting the app. See Can banned or suspended users return?.

See our Privacy Policy for full details.

What happens to gifts or orders if I delete my account?

Orders that were already placed or accepted may continue to be processed and fulfilled. Transaction records may be retained as required for accounting and legal compliance.

Can I request immediate deletion?

Yes. If you require immediate deletion under applicable privacy law, contact support@truemove.app. Verified requests are processed as required by law.

Platform rules

What behavior can lead to a ban?

Accounts may be suspended or permanently banned for harassment, fake profiles, scams, pressuring users to send gifts, gift farming, or violating our Community Guidelines. Banned users may not create new accounts.

Can banned or suspended users return?

No, if your account has been permanently banned for violating our Community Guidelines or other policies. You may not create a new account or use TrueMove again, including by signing in with Sign in with Apple or Sign in with Google, or after deleting the app.

Deleting your account does not cancel a ban or remove the effect of an enforcement action we take before or after you delete.

We may retain limited technical information (in minimized or hashed form) as needed to enforce suspensions and bans and to prevent the same person from re-registering. That is separate from a normal account deletion you request yourself.

Temporary suspensions may lift after a stated period or review; permanent bans do not.

If you believe an enforcement action was a mistake, email support@truemove.app with context. See Community Guidelines, appeals.

Our discretion

These answers describe how TrueMove works. Delivery, tracking, support response times, exchanges for defects, enforcement, and other edge cases may vary based on law, fraud or safety review, fulfillment partner constraints, or other factors. We may handle individual cases differently when we believe that is fair or necessary.

Standard refunds for cancelled, declined, or expired gift requests (before acceptance) are described above and in our Gifting Policy.

For gifts and orders, see Gifting Policy, Final discretion.

Getting the app and support

How do I download TrueMove?

TrueMove is for users 18+. Download the app from the App Store or Google Play.

How can I contact support?

Email support@truemove.app. We aim to respond within two business days when possible. Response times may vary.