TrueMove Terms of Service

Last Updated: March 9, 2026 Effective Date: November 21, 2025

1. Introduction and Acceptance

Welcome to TrueMove. These Terms of Service ("Terms") constitute a legally binding agreement between you and Givioo Techcrafters LLC ("we," "us," "TrueMove," or "Company").

By creating an account, purchasing a gift, or using the TrueMove mobile application (the "Service"), you agree to be bound by these Terms, our Privacy Policy, and our Community Guidelines.

IF YOU DO NOT AGREE TO THESE TERMS, YOU MAY NOT USE TRUEMOVE.

NOTICE ON DISPUTE RESOLUTION: THESE TERMS CONTAIN A MANDATORY ARBITRATION PROVISION AND CLASS ACTION WAIVER (SECTION 12). THIS MEANS DISPUTES WILL BE RESOLVED BY INDIVIDUAL ARBITRATION, NOT IN COURT.

2. Eligibility

To use TrueMove, you must meet the following requirements:

  • Age: You must be at least 18 years old.
  • Location: TrueMove is available only to users located in the United States. By using the Service, you represent that you are physically located in the U.S. We may restrict access from other regions.
  • Status: You have not previously been banned from our Service.
  • Safety Representation: You agree not to use the Service if you have been convicted of violent crimes, sexual offenses, or crimes involving harassment or stalking. We reserve the right to remove accounts that pose a safety risk to the community.

3. Account Security

You may sign in using Sign in with Apple (on iOS) or Sign in with Google (on Android). You are responsible for maintaining the confidentiality of your login credentials. You are solely responsible for all activities that occur under your account. If you believe your account has been compromised, you must contact us immediately at support@truemove.app.

4. User Conduct and Community Rules

TrueMove is a social gifting platform built around respectful outreach. You agree NOT to:

  • Use the Service for any purpose that is illegal or prohibited by these Terms.
  • Harass, bully, stalk, intimidate, or defame any other user.
  • Use the Service for commercial solicitation (spamming) or prostitution/human trafficking.
  • Impersonate any person or entity or post photos that are not of you.
  • Scrape, mine, or use automated systems (bots) to access the Service or collect user data.
  • Pressure, manipulate, or coerce another user into sending or accepting a gift.

We reserve the right to terminate your account immediately, without refund, if you violate these rules.

5. Gifting, Purchases, and Refunds

TrueMove facilitates the sending of physical gifts to enhance connections. By making a purchase, you agree to the following terms:

  • Immediate Capture: When you send a gift request, payment is captured immediately.
  • Refund On Decline Or Expiry: If the recipient declines the gift request or the request expires, a full refund is issued to the sender.
  • Lower-Value Swap Refunds: If the recipient selects a replacement item of lower value before claiming the gift, any applicable difference collected may be refunded to the sender.
  • Final Sale After Acceptance: Once the recipient accepts and confirms the gift, the order is processed and becomes Final Sale. After acceptance, we cannot offer cancellations or ordinary refunds except as described in our gifting policy.
  • Intermediary Role: TrueMove facilitates gifting and order coordination through third-party service providers. We do not disclose the recipient's shipping information to the sender.
  • Final Amount Shown Before Payment: All prices are shown in USD. The total shown at checkout before payment is the amount charged for that order at the time of purchase.
  • Errors And Fraud: We reserve the right to correct pricing errors, refuse transactions, or cancel orders suspected of fraud, abuse, or policy violations.
  • Physical Goods Only: Purchases through TrueMove are for physical goods shipped to recipients. TrueMove does not sell digital goods or digital content within the platform.
  • Delivery Disclaimer: Delivery timelines depend on fulfillment partners, carriers, and external conditions. TrueMove does not guarantee delivery dates.
  • Fraudulent Chargebacks: If a user initiates a chargeback or payment dispute after a valid completed transaction, TrueMove may suspend or permanently ban the associated account and restrict future access to the Service.
  • Orders During Account Deletion: If an account is deleted while a gift order is pending, accepted, or in shipment, the order may continue to be processed and fulfilled according to the original transaction terms.

6. User Content (Your Rights and Ours)

  • You Own Your Content: You retain ownership of the photos and text you upload to TrueMove.
  • License to Us: By uploading content, you grant TrueMove a worldwide, royalty-free, non-exclusive license to host, store, use, display, reproduce, and modify your content strictly for the purpose of operating, developing, and improving the Service (e.g., showing your profile to other users).
  • Prohibited Content: You may not upload nudity, pornography, violence, or copyrighted material you do not own. We reserve the right to remove any content at our sole discretion.

7. Copyright Infringement (DMCA)

If you believe your work has been copied in a way that constitutes copyright infringement, please provide a notice containing the following to our Copyright Agent at support@truemove.app:

  1. An electronic or physical signature of the person authorized to act on behalf of the owner of the copyright interest;
  2. A description of the copyrighted work that you claim has been infringed;
  3. A description of where the material that you claim is infringing is located on the Service;
  4. Your address, telephone number, and email address;
  5. A statement by you that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law; and
  6. A statement by you, made under penalty of perjury, that the above information in your notice is accurate and that you are the copyright owner or authorized to act on the copyright owner's behalf.

8. Safety and Offline Interactions (IMPORTANT)

TrueMove is not responsible for the conduct of any user on or off the Service.

  • No Background Checks: We do not conduct criminal background checks or identity verification on our users. You are solely responsible for your interactions with others.
  • User Responsibility: You agree to use caution in all interactions, especially if you choose to communicate off the Service or interact in person.
  • Release of Liability: You hereby release Givioo Techcrafters LLC and its officers, employees, and agents from any claims, demands, and damages (actual and consequential) of every kind and nature, known and unknown, arising out of or in any way connected with your interactions with other users.
  • Offline Interactions: If you choose to take a conversation off-platform or interact in person, you acknowledge that TrueMove cannot vet users or guarantee their identity, and you assume that risk.

9. Disclaimers

THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. TO THE FULLEST EXTENT PERMITTED BY LAW, TRUEMOVE DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

WE DO NOT GUARANTEE THAT YOU WILL FIND A CONNECTION, THAT THE SERVICE WILL BE UNINTERRUPTED OR ERROR-FREE, OR THAT ANY CONTENT SUBMITTED BY USERS IS ACCURATE OR RELIABLE.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL GIVIOO TECHCRAFTERS LLC BE LIABLE FOR ANY INDIRECT, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, SPECIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, ARISING FROM YOUR USE OF THE SERVICE.

OUR TOTAL LIABILITY TO YOU FOR ANY CLAIM ARISING OUT OF THESE TERMS OR USE OF THE SERVICE SHALL NOT EXCEED THE AMOUNT PAID BY YOU TO TRUEMOVE IN THE SIX (6) MONTHS PRIOR TO THE CLAIM, OR ONE HUNDRED DOLLARS ($100 USD), WHICHEVER IS GREATER.

11. Indemnification

You agree to indemnify, defend, and hold harmless Givioo Techcrafters LLC from and against any and all claims, damages, losses, liabilities, costs, and expenses (including legal fees) arising from: (a) your use of the Service; (b) your violation of these Terms; or (c) your violation of any rights of a third party (including other users).

12. Dispute Resolution (Arbitration Agreement)

PLEASE READ THIS CAREFULLY. IT AFFECTS YOUR RIGHTS.

  • Mandatory Arbitration: Any dispute arising out of or relating to these Terms or the Service shall be resolved through final and binding arbitration administered by the American Arbitration Association (AAA).
  • Class Action Waiver: YOU AND TRUEMOVE AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING.
  • Venue: The arbitration shall be conducted in the state of Wyoming, or at another mutually agreed location.
  • Registered Agent: Legal notices must be sent to: GIVIOO TECHCRAFTERS LLC, 30 N Gould St Ste 4000, Sheridan, WY 82801, USA.

13. App Store Terms (Apple/Google)

The following applies if you accessed the Service through the Apple App Store or Google Play Store:

  • These Terms are between you and TrueMove, not Apple or Google.
  • Apple and Google have no obligation to furnish maintenance or support services for the App.
  • You acknowledge that Apple and Google are third-party beneficiaries of these Terms and have the right to enforce them against you.

14. Contact Us

If you have any questions about these Terms, please contact us at:

Givioo Techcrafters LLC Email: support@truemove.app

15. Governing Law and Survival

  • Governing Law: These Terms are governed by the laws of the State of Wyoming, excluding conflict-of-law principles.
  • Survival: Sections 5, 6, 8, 9, 10, 11, 12, and 15 survive termination of your account or these Terms.
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