Purchases & Gifting Policy

Last Updated: August 20, 2026

At TrueMove, a gift is an optional physical gesture: a way to show appreciation when words alone are not enough. It is never a transaction for access, attention, or obligation. We work with third-party order, fulfillment, and shipping providers to deliver gifts.

Why gifts on TrueMove

We offer optional physical gifts because some moments deserve more than a message.

Our approach:

Optional, always. You can connect with a free request or thoughtful note. A gift is never required.
A compliment, not a contract. Accepting a gift does not oblige anyone to reply, chat, or meet.
Private by design. Senders never see a recipient’s shipping address, phone number, or email.
Recipient choice. Before claiming, recipients can swap size, color, or item within the allowed value.
Fair to senders. Cancel for a full refund of the amount paid to TrueMove before acceptance (connection or chat). On connection requests, declined or expired gifts are refunded. Chat gifts expire after 30 days if unclaimed.

The sections below explain charges, refunds, delivery, and exchanges in detail.

At a glance

US and India only: Accounts are for US residents or Indian residents. US residents use the US storefront; Indian residents use the India storefront.
Strictly Domestic Shipping: US storefront ships only to US addresses. India storefront ships only to India addresses.
Right to Cancel (TrueMove): We may cancel any gift or self-buy order at any time, for any reason (including out of stock, fulfillment failure, spoofing, or invalid address). If we cancel after charging you, we refund the full amount you paid to TrueMove for that order. We cannot refund foreign exchange fees, bank fees, or other charges added by your bank or payment method that we did not receive. We may instead offer a replacement or alternative item at our sole discretion.
Payment is captured when you send a gift or place a direct order.
Senders may cancel for a full refund of the amount paid to TrueMove anytime before acceptance, for both connection requests and chat gifts.
Connection requests: recipient may decline; declined or expired (30 days) → sender refunded.
Chat gifts: no decline (keeps chat gifting simple); unclaimed after 30 days → sender refunded.
Accepting a gift never requires a reply, chat, or meeting.
Recipients may swap size, color, or item within value before claiming.
After claim (gifts) or after payment (self-buy), the order is Final Sale for the buyer/recipient (no change-of-mind cancel). TrueMove may still cancel and refund if we cannot fulfill.
Senders never see the recipient’s shipping address, phone, or email.
India gifts: the payer’s tax invoice shows delivery State (and State code) only, not the recipient’s street address or phone. Gift recipients do not receive a tax invoice. US orders do not use this GST document suite.

Direct Purchases (Self-Buy)

You may purchase items for yourself directly from the storefront.

Domestic shipping only: If you are a US resident, self-buy ships only to US addresses. If you are an Indian resident, self-buy ships only to India addresses.
Final Sale for you: Once payment is processed, you cannot cancel for change of mind. Check size charts and product details carefully before checkout.
No sizing exchanges: After purchase, we do not offer exchanges or refunds for apparel fit or sizing. You choose the size at checkout.
TrueMove may still cancel: We may cancel any self-buy order for any reason (including out of stock or fulfillment issues). If we cancel, we refund the full amount you paid to TrueMove for that order. We cannot refund FX, bank, or similar fees charged by your bank or payment method that we did not receive.
Out of stock or cannot fulfill: We may refund the full amount you paid to TrueMove, or at our sole discretion offer a replacement or alternative item of equal or lesser value. You are not entitled to a specific substitute.
Defects and wrong items shipped: Covered under Make it right and Final discretion.
India tax invoices: If you buy for yourself, the tax invoice may include the delivery details you gave us, because the order is delivered to you. If you send a gift instead, see India GST documents.

For senders

When you are charged

When you initiate a gift, payment is captured immediately to secure the item.

Cancelling before acceptance

You may cancel for a refund of the full amount paid to TrueMove at any time before the recipient accepts or claims the gift, whether you sent it with a new connection request or in an existing chat.

Connection requests: decline and expiry

If the recipient declines a connection request that included a gift, or the request expires after 30 days, the order is cancelled and a refund of the full amount paid to TrueMove is issued to your original payment method.

Chat gifts: no decline, expiry only

For gifts sent in chat, the recipient cannot decline. To keep chat gifting simple, we only offer accept or leave it. If they do not accept within 30 days, the gift expires and you receive a refund of the full amount paid to TrueMove. You can still cancel anytime before they accept.

Lower-priced swap

If the recipient chooses a replacement item of lower value before claiming, any applicable difference is refunded to you.

No guaranteed outcome

A gift expresses appreciation and care. It is not payment for a reply, meeting, or continued attention. Recipients are never obligated to respond.

Fraud prevention and platform cancellation

TrueMove may cancel any gift or self-buy order for any reason, including fraud, abuse, policy violations, out of stock, or fulfillment failure. If we cancel after you were charged, we refund the full amount you paid to TrueMove for that order. We cannot refund FX, bank, or similar fees charged by your bank or payment method that we did not receive. We may, at our sole discretion, offer a replacement or alternative item instead of a refund.

For recipients

Your choices on connection requests

When someone sends you a request (with or without a gift), you may accept, decline, or ignore. Declining triggers a refund of the full amount paid to TrueMove to the sender if a gift was included.

Gifts in chat

When someone you are already connected with sends a gift in chat, there is no decline option. We keep it that way so gifting stays straightforward in an ongoing conversation. You can accept when ready or ignore the gift if it is not for you.

After 30 days without acceptance, the gift expires and can no longer be accepted; the sender is refunded. The sender may also cancel before you accept.

No obligation

Accepting a gift never requires you to reply, chat, meet, or continue interacting. Gifts are gestures, not transactions.

Swap before you claim

Before confirming a gift, you may adjust size, color, or swap for another product of equal or lesser value in the catalog. Check size charts carefully. Once you claim, the order is final except for defects or errors covered below.

After acceptance

Once you accept a gift and confirm the item, we submit the order to our fulfillment partners. At this stage the purchase is Final Sale for the sender and recipient: you cannot cancel for change of mind, and ordinary refunds are not available.

TrueMove may still cancel after acceptance if we cannot fulfill the order (for example: out of stock, supplier failure, invalid address, or other fulfillment error). If we cancel, the sender receives a refund of the full amount paid to TrueMove. We may instead offer a replacement or alternative item at our sole discretion. Product defects or wrong items that actually ship are handled under Make it right.

Account deletion during an order

If an account is deleted while a gift order is pending, accepted, or in shipment, the order may continue to be processed according to the original transaction terms.

After acceptance, recipients provide shipping details (name, address, phone, email) used only for delivery. These details are never shared with the sender.

Blind gifting: The sender never sees the recipient’s address, phone, or email. TrueMove acts as the private intermediary.
Address accuracy: Recipients are responsible for accurate shipping information. TrueMove is not responsible for delivery failures caused by incorrect or incomplete addresses.
Timeline: Typical delivery is about 5 to 10 business days, depending on item and carrier. Actual delivery may take longer.
Tracking: We may provide a tracking number by email when the gift ships. Availability depends on the item, fulfillment partner, and carrier.
Lost or stolen packages: We may help file a carrier claim. Replacement or reshipment depends on the carrier’s investigation and our review, at our discretion.

India GST documents

This section applies to Indian residents and India storefront orders only. US orders do not use these GST documents. Your payment provider may still send a payment receipt.

For India prepaid orders, the payer may view a Tax Invoice in the app when it exists, typically once tracking is available.

Gift recipients do not receive a tax invoice.

For gifts, your tax invoice shows the State (and State code) for GST place of supply. It does not show the gift recipient's street address or phone. If you need your full address on the tax invoice, have the order delivered to you instead of sending it as a gift. After you pay for a gift, we don't change those invoice fields.

If you buy for yourself, the tax invoice may include the delivery details you gave us, because the order is delivered to you.

Final sale

Accepted gifts and processed self-buy orders are Final Sale for the customer. That means you cannot cancel for change of mind, preference changes, or wrong size you chose.

Final Sale does not limit TrueMove. We may still cancel any order we cannot fulfill (out of stock, supplier or carrier failure, invalid address, spoofing, or any other reason). If we cancel, we refund the full amount you paid to TrueMove for that order, unless we offer a replacement or alternative item at our sole discretion. We cannot refund foreign exchange fees, bank fees, or other charges added by your bank or payment method that we did not receive.

Product defects and wrong items that were actually delivered are covered under Make it right and Final discretion.

Make it right (exchanges)

We do not accept returns for change of mind, but we may make it right for errors and quality issues at our discretion.

Eligible for exchange or replacement:

Item arrived damaged or defective
Wrong item or size was shipped (fulfillment error, not a size you chose)

Out of stock / cannot fulfill before delivery: We may cancel and refund the full amount paid to TrueMove, or offer a replacement or alternative item at our sole discretion. This applies to gifts and self-buys.

How to request: Email support@truemove.app within 72 hours (3 days) of delivery. Include your TrueMove account email, clear photos of the issue, and (if lost or stolen) tracking details and carrier correspondence.

Shipping costs: For covered issues, TrueMove may cover return shipping and reshipment where required. For non-covered issues, you may be responsible for shipping if an exception is approved at our discretion.

Non-eligible returns

We do not offer exchanges or refunds for:

Preference changes or change of mind
Items accepted or purchased but later unwanted
Slight color variations due to screen display
Apparel fit / sizing after claim (gifts) or after checkout (self-buy). Use size charts; for gifts, swap before claim
Sizing issues for non-apparel items where size or swap was available before claim or checkout

You may still contact support. We review every request and may offer help when we can (see Final discretion below).

Final discretion

This policy describes how TrueMove handles gifts, self-buys, refunds, delivery, and exchanges. Standard refunds apply when a gift is cancelled before acceptance, declined, or expires unclaimed, and when TrueMove cancels an order we cannot fulfill, as described above.

Delivery, tracking, support timing, exchanges for defects, out-of-stock handling, substitute items, and other edge cases may vary based on law, fraud or safety review, fulfillment partner constraints, carrier outcomes, or other factors. TrueMove may evaluate requests case by case and, at our sole discretion, may cancel, refund, replace, or offer an alternative resolution when we believe that is fair or necessary.

Support

Email support@truemove.app. We aim to acknowledge support emails within 2 business days on weekdays when possible. Response times may vary.