TrueMove Community Guidelines

TrueMove is a social gifting community. Making someone's day feels good, and reaching out should still mean something. Whether you send a simple request, a thoughtful note, or an optional gift, the standard is the same: be real, respect boundaries, and never turn a gesture into leverage.

What we stand for

TrueMove exists for people who still do things properly. Making someone's day feels good.

We believe:

A thoughtful note is enough. A gift is optional. Reaching out should still mean something.
Appreciation feels good to give. Making someone's day feels good. Do it properly.
Both sides stay in control. You can show up without being made to feel desperate for caring. Recipients should never feel trapped, obligated, or exposed.
Generosity is optional. Gifts can be meaningful when they are chosen freely. They should never feel expected, competitive, or transactional.
Privacy is non-negotiable. Your shipping details stay private. Your choices stay yours.
Community is earned. We protect a respectful culture through clear rules and enforcement, not through hype or pressure tactics.

These guidelines describe how we expect every member to show up.

What TrueMove is

A social gifting app where people reach out with a free request, a thoughtful note, or an optional physical gift. Same habit as gifting a friend, given a place to live.
A place to reach out one person at a time, not to spray messages.
A community where recipients stay in control and gifts remain optional compliments, not leverage.

Connecting, messaging, and sending requests or notes are free. Optional gifts do not purchase replies, a chat, or a meeting.

Core principle

Gifts are gestures, not transactions. Effort is expression, not entitlement.

A thoughtful note or gift is a gesture. It never means the recipient owes a reply, a chat, or a meeting. Senders choose to give. Recipients choose how to respond.

For payment, refunds, swaps, and final sale rules, see our Purchases & Gifting Policy.

Be real and be kind

Be real. Use your real identity. Fake profiles, catfishing, or photos that are not yours are not allowed.
Be kind. Harassment, bullying, hate speech, threats, illegal content, solicitation, escorting, and commercial exploitation are prohibited.
Don't spray. Thoughtfulness beats volume. Empty profiles, copy-paste outreach, and spam may be limited in visibility.

When you reach out

Sending a note or gift should express care, not pressure.

Gifts are gestures, not transactions. You are not buying time, attention, a reply, or access.
Gifting is always voluntary. If anyone pressures you to send a gift, do not send it. Report them.
Respect the outcome. A request does not guarantee they will accept or reply. Recipients may decline any connection request, with or without a gift.
No follow-up pressure. Do not harass or repeatedly message someone about a gift you sent. If a request expires or is declined, move on with grace.
No spray-and-pray. Do not use copy-paste notes or gifts for mass outreach. TrueMove is for thoughtful moves, not volume tactics.
Know the rules. Accepted gifts are Final Sale. Refunds and cancellations are explained in the Purchases & Gifting Policy.

When someone reaches out to you

You should be able to receive a gesture without burden or guilt.

Zero obligation. You never owe a reply, a chat, or a meeting, even if you accept a gift.
Your choice on requests. On connection requests, you may accept, decline, or ignore. Declining a gifted request triggers a refund of the amount paid to TrueMove to the sender.
Gifts in chat. If someone you are already chatting with sends a gift, there is no decline. We keep chat gifting simple. Accept when you are ready, or ignore it; after 30 days it expires and the sender is refunded. The sender can cancel before you accept.
Safety first. If anyone makes you feel pressured or "owed" because of a gift, report them immediately.
Swap before you claim. You may customize or swap a gift before claiming it. See the Purchases & Gifting Policy.

Privacy and delivery

Private details stay private. Senders never see your shipping address, phone number, or email. TrueMove fulfills orders as the intermediary.
Shipping times. Delivery often takes about 2 to 14 business days, depending on item and carrier. Actual delivery may take longer. We may provide tracking when available.
Adults only. TrueMove is for people 18+. Report suspected minor accounts immediately.

Misuse we do not allow

Gift manipulation and coercion

People may not pressure, manipulate, or coerce others into sending gifts. Harassment or repeated manipulation around gifting may result in suspension or permanent removal.

Gift farming

People may not use TrueMove only to collect gifts from many people. Systematic exploitation of gifting may result in restriction or removal.

Your controls

You can block or report other people directly in the app. Blocking prevents further interaction.

Reporting and enforcement

How to report: Use in-app reporting or email support@truemove.app with details if you experience harassment, coercion, hate speech, or safety concerns.
What we do: We take reports seriously and investigate when someone breaks these guidelines. We may warn, limit features, suspend, or permanently ban accounts. Severe violations may result in immediate action without notice. Enforcement may apply even if you delete your account. Permanently banned people may not create new accounts.
What block does: Blocking stops further contact right away while we review your report.
What we do not promise: We cannot guarantee action on every report before harm occurs, or within any fixed timeline.
Appeals: If you believe an enforcement action was wrong, email support@truemove.app with context. We will review your appeal and explain our decision.