TrueMove Privacy Policy

Last Updated: March 9, 2026

1. Introduction

TrueMove is a US-only social gifting app operated by Givioo Techcrafters LLC ("TrueMove," "we," "us," or "our"). This Privacy Policy explains what information we collect, how we use it, how we share it, and the choices available to you.

This Privacy Policy applies to the TrueMove mobile application, our related website, and associated services.

2. Eligibility And Scope

TrueMove is intended only for users who are 18 years of age or older and located in the United States. We do not knowingly allow minors to use the service.

3. Information We Collect

We collect only the information needed to operate the service, support thoughtful connections, fulfill gifts, protect the community, and comply with legal obligations.

A. Information You Provide

  • Sign-in information: You sign in with Sign in with Apple on iOS or Sign in with Google on Android. We receive basic account information such as your name, email address if shared by the provider, and a provider-issued identifier. We do not receive or store your Apple or Google password.
  • Required onboarding data: To create an active profile, we collect your name, age, gender, city, state, Interested In selection, Connection Intentions selection, and profile photo.
  • Optional profile data: You may choose to provide additional profile information, such as your purpose, bio, height, job title, workplace, school, religion, family plans, lifestyle details, relationship preferences, and other profile answers or tags you choose to add.
  • Messages and notes: We collect the messages, notes, and other content you send through the service.
  • Gift transaction data: If you send a gift, we collect transaction details such as the item, order identifier, amount charged, refund activity, and related order history. Payment credentials are processed by our payment providers. We do not store your full card number.
  • Recipient fulfillment data: If you accept a gift, we collect the recipient's shipping details, including full name, address, phone number, and email, so the gift can be fulfilled and delivered.
  • Support communications: If you contact us, we collect the information you provide in that communication.

B. Information Collected Automatically

  • Push notification token: If you allow notifications, we collect your push token to send service-related notifications.
  • Technical logs: Our systems and infrastructure providers may log limited technical data such as IP address, request timestamps, error codes, and similar operational metadata for security, fraud prevention, and service reliability.
  • Usage of selected city only: We do not collect precise GPS location. Location in TrueMove is based on the city and state you select manually.

C. Things We Do Not Use

  • We do not use third-party advertising pixels.
  • We do not show third-party ads in the app.
  • We do not sell personal information to advertisers or data brokers.
  • We do not use precise GPS location.

4. How We Use Your Information

We use personal information only for legitimate business purposes related to operating TrueMove, including:

  • creating and maintaining your account
  • displaying your profile to relevant users
  • applying preference-based filtering and safety controls
  • processing gift purchases, refunds, and order history
  • collecting recipient shipping details only when a gift is accepted
  • coordinating fulfillment, shipping, and support
  • sending transactional and service notifications
  • investigating fraud, abuse, coercion, safety issues, and policy violations
  • complying with legal, accounting, tax, and recordkeeping obligations

We do not use your information for cross-context behavioral advertising.

5. What Other Users Can See

Other users may see the profile information you choose or are required to make visible in the app, such as:

  • name
  • age
  • city
  • gender
  • connection intentions
  • profile photo and other public profile media
  • other profile details you choose to add

The following are not shown to other users:

  • your Interested In selection
  • your saved shipping addresses
  • a gift recipient's shipping address, phone number, or email
  • your payment credentials

There is no separate privacy toggle for optional profile fields. If you choose to fill in a non-required profile field, it may appear on your profile. If you leave it empty or unset it later, it will not appear.

6. How We Share Information

We share personal information only when necessary to operate the service.

A. Service Providers

We use vendors and contractors that support categories such as:

  • cloud hosting, database, storage, caching, and network delivery
  • payment processing and fraud prevention
  • commerce, order processing, and fulfillment coordination
  • shipping and logistics
  • customer support and communications
  • push notifications

These providers receive only the information needed for their services and are not permitted to use it for unrelated purposes.

B. Fulfillment And Shipping

If a recipient accepts a gift, we share the recipient's name, shipping address, phone number, email, and order details with the providers involved in order processing, fulfillment, and delivery. This information is used only to fulfill and deliver the gift.

C. Legal, Safety, And Enforcement

We may disclose information if required by law or if we believe disclosure is reasonably necessary to:

  • comply with legal obligations
  • enforce our Terms or policies
  • investigate fraud, abuse, harassment, coercion, or safety threats
  • protect the rights, safety, or property of users, TrueMove, or others

7. Blind Gifting Commitment

TrueMove is designed so that the sender does not see the recipient's shipping address, phone number, or email. Recipient fulfillment details are used only by TrueMove and its service providers for order processing and delivery.

8. Data Processing Location

TrueMove stores and processes data in the United States. If you access the service from outside the United States, you understand your information will be transferred to and processed in the United States.

9. Data Retention And Account Deletion

We retain data only as long as necessary for the purposes described in this policy, including safety, legal, accounting, and operational needs.

A. Account Deletion Flow

When you request account deletion from the Account tab deletion flow:

  • your account is immediately deactivated
  • your profile is removed from discovery
  • you are logged out
  • push notifications are disabled
  • you cannot send or receive new requests or messages while deactivated

Existing chat history may remain visible to the other participant so conversation history is preserved.

B. Thirty-Day Restoration Window

For 30 days after the deletion request, your account remains in a deactivated state. If you log back in during that period, your account may be restored.

C. Permanent Deletion

If you do not restore the account during the 30-day window, we permanently delete or anonymize personal data that is no longer needed, including:

  • profile information
  • uploaded photos and media
  • saved addresses
  • authentication identifiers, where deletion is technically and legally permitted

After permanent deletion, past messages may remain in other users' conversation history, but your identity will appear as "Deleted User."

D. Information Retained After Deletion

Some information may be retained after deletion:

  • transaction records: retained for up to 7 years where required for accounting, tax, fraud-prevention, or legal purposes
  • safety and abuse prevention identifiers: certain limited identifiers may be retained in hashed or otherwise minimized form for up to 1 year after ordinary deletion to prevent abuse or evasion
  • banned-account enforcement: if an account is permanently banned for serious violations, certain limited identifiers may be retained indefinitely in hashed or minimized form solely to enforce the ban and prevent re-registration

E. Immediate Deletion Requests

Where required by applicable law, users may request immediate deletion of personal data without the standard restoration window, except where retention is required for legal, financial, or safety reasons.

For immediate deletion or other privacy requests, contact support@truemove.app.

10. Your Rights

Depending on applicable law, you may have the right to:

  • access personal information we hold about you
  • correct or update your information
  • request deletion of your information
  • withdraw consent where consent is the legal basis for processing

We aim to respond to verified privacy requests within 30 days.

Residents of Washington and Nevada may have additional rights relating to consumer health data. Please see our Consumer Health Data Privacy Policy.

11. Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information, including encrypted connections, access controls, and provider security measures. No system can guarantee absolute security.

12. Children's Privacy

TrueMove is for adults only. If we learn that a user is under 18, we may suspend or ban the account and delete the data as required by law and safety needs.

13. Changes To This Policy

We may update this Privacy Policy from time to time. If we do, we will update the "Last Updated" date and may provide additional notice when required.

14. Contact Us

If you have questions about this Privacy Policy, contact:

Givioo Techcrafters LLC
Email: support@truemove.app

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